Friday, April 25, 2014
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General Documentation Astranet
Investor Profile Astranet
Frequently Asked Questions

How can I register for Astr@Net ?

Use of our secure Web site is reserved exclusively for users registered with SSQ Financial Group, Investment & Retirement.

If you are an investor:

First click on Member Services in the left-hand menu under the Astr@Net heading, then click on Online Registration. Next, just follow a few simple steps to register on-line.

If you have followed the instructions and are having problems completing registration, please contact Client Services at : 1 800 320-4887.

If you are an advisor:

Click on Advisor Services in the left-hand menu under the Astr@Net heading, print a copy of the registration form, complete the form and return it to us by mail, or by fax to 418-688-7791.

If you are representing a company with a group plan:

Click on Company Services in the left-hand menu under the Astr@Net heading, print a copy of the registration form, complete the form and return it to us by mail, or by fax to 418-688-7791.

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Does my password have to be in a particular format ?

Your password must consist of at least 8 characters and must be a combination of numbers and letters that would be difficult to guess (e.g.: d3btfs47).

Try not to choose a password based on personal information (e.g.: your name, your child's or spouse's name, your phone number, the name of the street you live on, or your date of birth, etc.).

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How can I change my password ?

For security reasons, we recommend that you change your password at least twice a year to reduce the chances of someone discovering it. To change your password, click on "Password" in the left-hand menu, under "Services".

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What should I do if my password doesn't work any more ?

If your password no longer works, contact Client Services at 1 800 320-4887.

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Who should I contact if I have lost my password ?

If you are already registered with Astr@Net and have lost your password, contact Client Services at : 1 800 320-4887.

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Why is my password a good way of ensuring security ?

Using your password is the best way we can identify you and control access to your personal file. So taking care of it is essential in maximizing your security!

Here are a few tips to help you ensure that your password will allow you to make transactions that are entirely secure:

  • Never tell anyone else your password;
  • Change your password regularly (at least twice a year) to reduce the risk of anyone else discovering it;
  • Never use your login ID as your password.

We strongly recommend you DO NOT WRITE your password. However, if you do decide to make a note of it, try to do so in such a way that only you can decipher it. You should never save passwords on your computer.

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I have more than one username, can I just use one of them ?

If we have given you more than one username because you have registered for Astr@Net in more than one capacity (for instance as a remittance officer and as a member, it is possible to just use one username. To do so, you must contact Client Services at : 1 800 320-4887.

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How can I switch from one username to another ?

Just click on the "Change User" button in the top right corner of the screen. This will let you switch from one username to another without closing your current session.

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Do the documents I print from the site have any legal value ?

No, any documents you print from the site have no legal value and that only SSQ Financial Group is authorized to issue an original document or a certified copy of the original in its possession.

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Is transferring data secure ?

To ensure that data is exchanged as safely as possible over the internet, we use 128-bit encryption, the newest and most secure technology currently available. The encryption system we use transforms the data sent into coded language, which is practically impossible to decipher.

Here are two ways you can ensure you are browsing in a secure on-line environment:
  1. Check that your browser's security icon is present. Depending on your browser, you should see a small key or closed padlock that tells you your internet link is secure. A broken key or open padlock means that your link is not secure.

  2. Check to see that the address in your browser's address window starts with "https". If it does, the connection is secure. Otherwise, the address will start with "http".

To ensure a high level of security is always maintained, we also recommend that you log off from the system and disconnect from the internet before leaving your computer, so that nobody else can gain access to your login ID and/or password.

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What software do I need to browse the site ?

Here is a list of the main software programs (and versions) you need to browse this site:


This website has been tested and is best viewed with Microsoft Explorer 5.5 and Firefox 2.x (or a more recent version).

Acrobat Document

Some documents are presented in Portable Document Format (PDF) so they can be printed in their original format. To view a document in PDF, Acrobat Reader must already have been installed on your computer. You must use the most recent version of the software, which can be found at:

Most PDF files are formatted to be printed on letter size paper, although certain documents may require legal size paper. Make sure you have selected the correct size of paper.

Flash Animation

Certain pages of the site require the Flash extension in order to be viewed. Macromedia Flash Player 4 (or a more recent version) must already have been installed on your computer. You will find it at :

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Can my computer get a virus if I use the site ?

For your convenience, we have provided various links to other Web sites on this site. However, SSQ Financial Group does not endorse these sites and is not responsible for their content or any modifications made thereto, as each one may be subject to its own terms of use and confidentiality policy. Therefore, SSQ Financial Group is not responsible for any damages, either direct or indirect, that may result from using these hypertext links and cannot guarantee that these links, and the sites to which they lead, are free of bugs, viruses or other problems likely to affect usage.

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